Customer
support is an optional service available to all customers of NUMERICA with a
valid licence. Customers on support service qualify for technical support on
programming and related numerical aspects.
In addition, they obtain upgraded versions of the software, free of
charge, as soon as they become available.
Support
costs are given in Table 3 of the NUMERICA price list. The following conditions
apply:
1.
Only customers with a valid NUMERICA licence are
eligible for support.
2.
Payments for support are for a complete year and
are made in advance, see section 7 of Terms and Conditions 1999.
3.
Support services will be renewed automatically
on a yearly basis. NUMERITEK LTD will invoice the customer shortly before
the renewal is due.
4.
Support services may be stopped by any of the
two parties, the customer or NUMERITEK LTD, at least one month prior to the
date of renewal. Failure on the part of the customer to cancel the support
services under the above condition will automatically result in payment of
support fee for another year being due.
5.
The total number of inquiries per licence per
year is limited. The maximum number of inquiries is given in Table 4 of NUMERICA
price list for each sub-library and for each class of customers as defined
in Table 1 of NUMERICA price list.
6.
NUMERITEK LTD may change the licence conditions
at any time, giving notice to the customer at least one month before the next
renewal date.
7.
Support is given through an email support desk.
The users may direct their inquiries to support@numeritek.com
If you have any questions regarding this, please write to Numeritek Limited:
inquiries@numeritek.com.